Policies
Your satisfaction is our priority. If something is wrong with your order, we will make it right. Please read this policy to understand your options.
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At Samz Megamart, we stand behind every product we sell. If you receive an item that is damaged, spoiled, incorrect, or not as described, we will take full responsibility and resolve the issue promptly — at no extra cost to you.
We ask that all return and refund requests are made within the timeframes specified in this policy, as this helps us investigate and resolve issues effectively.
The following items are eligible for return or refund:
All return requests must be made within the timeframes specified in Section 4.
Due to health, hygiene, and food safety regulations, the following items cannot be returned once delivered:
If you are unsure whether your item qualifies, please contact us and we will advise accordingly.
To request a return or report an issue with your order, please follow these steps:
| Issue Type | Report Within |
|---|---|
| Damaged, spoiled or expired item | 24 hours of delivery |
| Incorrect item received | 24 hours of delivery |
| Item missing from order | 24 hours of delivery |
| Sealed non-perishable item (change of mind) | 7 days of delivery |
To contact us: WhatsApp +234 901 523 8244 or use our Contact page.
Once your return request is approved, we will process your refund as follows:
Refunds for card, bank transfer, or USSD payments are processed back to your original payment method within 3–5 business days. Processing times may vary depending on your bank.
Refunds for WhatsApp orders paid via bank transfer are returned directly to your bank account within 3–5 business days. You will be asked to provide your account details when the refund is approved.
Where only part of an order is affected (e.g. one item in a multi-item order), only the cost of the affected item(s) — plus the proportional delivery fee — will be refunded.
If you received an incorrect item or a damaged product, we are happy to arrange an exchange as an alternative to a refund. Please indicate your preference when you contact us.
Exchanges are subject to stock availability. If the requested replacement item is unavailable, a full refund will be issued instead.
We take great care in packing and delivering your orders. However, if something goes wrong:
We will investigate promptly and arrange a replacement delivery or full refund within 24–48 hours of your report being confirmed.
You may cancel your order before it has been dispatched for delivery by contacting us immediately via WhatsApp on +234 901 523 8244.
If your order has already been dispatched, it cannot be cancelled. You may, however, refuse delivery at the door — in this case, the order will be treated as a return and assessed in line with this policy.
For cancelled orders that have already been paid, a full refund will be issued within 3–5 business days.
For all return, refund, and exchange enquiries, please get in touch with us as soon as possible:
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