Frequently Asked Questions

You can place an order in two ways:

• Online checkout — Browse our products, add items to your cart, and proceed to checkout. Pay securely by card, bank transfer, or USSD via Paystack.
• WhatsApp order — Add items to your cart and click "Order via WhatsApp," or message us directly on +234 901 523 8244 with your order list.

We accept the following payment methods:

• Debit/Credit Card (Visa, Mastercard, Verve)
• Bank Transfer
• USSD — dial from your phone without internet
• WhatsApp order — pay via bank transfer after confirmation

All online payments are processed securely by Paystack. We do not store your card details.

Yes, completely. We use Paystack — Nigeria's leading payment processor — to handle all card transactions. Paystack is PCI-DSS compliant, meaning your card data is encrypted and never stored on our servers. You can shop with full confidence.

Once your order is successfully placed, you will receive an order confirmation with a unique reference number. For online payments, Paystack sends a payment receipt to your email. For WhatsApp orders, we confirm directly on WhatsApp.

You can also view your order history anytime in My Account → Orders.

You can cancel your order before it has been dispatched for delivery. To cancel, contact us immediately via WhatsApp on +234 901 523 8244 with your order reference number.

Once an order is in transit, it cannot be cancelled but may be eligible for a return. See our Return Policy for details.

You can browse and add to cart without an account. However, creating a free account lets you track your orders, save items to your wishlist, and check out faster. Create an account here.

We currently deliver across Lagos State, Nigeria. Delivery zones and associated fees are shown at checkout based on your selected LGA.

We are working on expanding to other states — follow us on social media for updates.

• Same-Day Delivery — Orders placed and paid for before 3:00 PM are eligible for same-day delivery, subject to your location and stock availability.
• Next-Day Delivery — Orders placed after 3:00 PM will be delivered the following business day.

Delivery times may be affected by traffic, weather, or high demand. We will always notify you via WhatsApp if there is a delay.

Delivery fees vary based on your location within Lagos. The exact fee is calculated and displayed at checkout once you select your LGA. There are no surprise charges after payment.

If our delivery rider cannot reach you, we will call and message you on WhatsApp. If we are still unable to complete delivery, we will arrange a re-delivery. Please note that additional delivery charges may apply for second attempts.

To avoid missed deliveries, please ensure your phone number and delivery address are correct at checkout.

You can track your order status in My Account → Orders. Order statuses include: Pending → Confirmed → Processing → Out for Delivery → Delivered.

We also send WhatsApp updates when your order status changes.

Yes. We only stock products from trusted, reputable brands. All products are sourced through verified suppliers and are stored in proper conditions before dispatch. We do not sell counterfeit or expired goods.

Out-of-stock products are clearly labelled on our website. If you place an order and an item becomes unavailable after payment, we will contact you immediately to offer a suitable alternative or a full refund for that item.

Absolutely. If there is a product you would like us to stock, please reach out via WhatsApp or our Contact page. We are always looking to expand our catalogue based on customer demand.

Yes, we cater to business customers and bulk buyers. Contact us on WhatsApp or through our Contact page with your requirements and we will provide a custom quote.

Creating an account is free and takes less than a minute. Click here to register. You can sign up with your email address or continue with Google. A verification code will be sent to your email to confirm your account.

On the sign in page, click "Forgot Password?" and enter your registered email address. We will send you a link to reset your password.

Your delivery address is entered fresh at checkout for each order. You can also update your profile details (name, phone number) in My Account → Profile.

To request account deletion, please contact us via our Contact page or on WhatsApp. We will delete your account and all associated personal data within 30 days of your request.

We are sorry if this happens! Please contact us within 24 hours of delivery via WhatsApp on +234 901 523 8244 with your order reference and a photo of the item. We will arrange a replacement or full refund at no extra cost.

Due to the perishable and consumable nature of most grocery items, we are unable to accept returns for change of mind on food, beverages, or personal care products once delivered.

Non-perishable, sealed, and unopened items may be returned within 7 days of delivery in their original condition. Please see our full Return Policy.

Approved refunds are processed within 3–5 business days. Card payments are refunded to your original card. WhatsApp order refunds are made via direct bank transfer to your account.