Policies
We are committed to fast, reliable delivery across Lagos. Please read this policy carefully so you know what to expect when you place an order.
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Samz Megamart currently delivers to all Local Government Areas (LGAs) within Lagos State, Nigeria. During checkout, you will be prompted to select your LGA to confirm delivery is available to your area and to calculate your delivery fee.
We are actively working to expand our coverage. If you are outside Lagos and would like to be notified when we expand to your area, please contact us or follow us on social media.
Orders placed and fully paid for before 3:00 PM on any business day (Monday to Saturday) are eligible for same-day delivery, subject to stock availability and your delivery zone.
Orders placed after 3:00 PM, or on Sundays and public holidays, will be delivered on the next available business day.
If you need your order delivered at a specific time or date, please indicate this in the delivery instructions field at checkout or contact us directly via WhatsApp after placing your order. We will do our best to accommodate your preference.
All delivery timelines are estimates and not guarantees. Actual delivery times may vary based on location, order volume, and external factors.
Delivery fees are calculated based on your selected LGA at checkout. The exact fee is displayed clearly before you complete payment — there are no hidden charges.
Delivery fees are set to cover the cost of safe, reliable last-mile logistics across Lagos. We regularly review our fees to ensure they remain fair and competitive.
In the event of a pricing discrepancy between what is displayed and what is charged, please contact us immediately and we will resolve it promptly.
| Day | Same-Day Cutoff | Orders After Cutoff |
|---|---|---|
| Monday – Saturday | 3:00 PM | Next business day |
| Sunday | — | Monday |
| Public Holidays | — | Next business day |
Once your order is confirmed and payment is received, here is what happens:
You can track your order status at any time in My Account → Orders.
Please ensure that someone is available at the delivery address to receive the order. Our riders will call you upon arrival.
If our delivery rider cannot reach you at the time of delivery, we will:
If delivery fails due to an incorrect address or unavailability of the recipient, we will contact you to arrange re-delivery. Please note that a re-delivery fee may apply.
To avoid failed deliveries, please double-check your delivery address, phone number, and availability when placing your order.
In the rare event that you receive a damaged, spoiled, or incorrect item, please:
We will investigate and arrange a replacement or full refund at no additional cost to you. See our Return & Refund Policy for further details.
While we strive to meet all delivery timelines, certain circumstances may cause delays beyond our reasonable control, including:
In such cases, we will proactively communicate with you via WhatsApp to provide an updated delivery estimate. We appreciate your patience and understanding.
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